HOW LONG WILL MY ORDER TAKE?

WE DISPATCH ORDERS MONDAY - FRIDAY, ALL ORDERS PLACED BEFORE 1PM ON A WORKING DAY WILL BE DISPATCHED ON THE SAME DAY. IF YOU CHOOSE NEXT DAY DELIVERY, PLEASE KEEP IN MIND THAT ORDERS CANNOT BE DISPATCHED ON WEEKENDS OR BANK HOLIDAYS.

WHAT TO DO IF I HAVEN'T RECEIVED MY ORDER AND MY TRACKING NUMBER ISN'T WORKING?

SOMETIMES YOUR PARCEL WILL MOVE THROUGH THE SYSTEM WITHOUT BEING SCANNED. IF YOU DON'T RECEIVE YOUR ORDER WITHIN 5 DAYS OF DISPATCH (U.K.) AND 2 WEEKS OF DISPATCH (INTERNATIONAL) PLEASE CONTACT US.

DO YOU ACCEPT RETURNS?

YES, AS LONG AS YOU HAVEN'T ALREADY BROKEN THE SEAL ON THE TUB.

CAN I CANCEL OR MODIFY MY ORDER ONCE IT HAS BEEN PLACED?

ORDERS MAY BE CANCELLED BEFORE THEY ARE SHIPPED, AND IF YOU NEED TO CHANGE YOUR ADDRESS PLEASE EMAIL US IMMEDIATELY.

WHAT HAPPENS IF MY PARCEL IS RETURNED TO YOU BEFORE I HAVE RECEIVED IT?

IF YOUR ORDER HAS BEEN RETURNED TO US FOR INSUFFICIENT/INCOMPLETE ADDRESS, WE WILL TRY OUR BEST TO CONTACT YOU. IF INTERNATIONAL ORDERS ARE RETURNED THEY CAN INCUR A FEE TO BE RESHIPPED. IF WE DO NOT GET A REPLY FROM YOU WITHIN 7 DAYS WE WILL REFUND THE ITEMS ONLY.

I DIDN'T RECEIVE A CONFIRMATION EMAIL?

DON'T WORRY! JUST EMAIL US OVER THE FULL NAME AND EMAIL YOU THINK YOU USED WHEN ORDERING AND WE CAN RESEND THE CONFIRMATION EMAIL.

WHY WAS MY ORDER REFUNDED?

ORDERS CAN AND WILL BE REFUNDED IF THEY ARE FLAGGED BY OUR SYSTEM AS BEING POSSIBLY FRAUDULENT ORDERS. THE MOST COMMON REASON IS THAT CUSTOMERS PLACE AN ORDER USING A PROXY INTERNET CONNECTION. ANY ORDERS PLACED USING A PROXY INTERNET CONNECTION WILL AUTOMATICALLY BE FLAGGED AND REFUNDED. PLEASE DO NOT USE PAYPAL ECHECK WHEN PAYING FOR YOUR ORDER. THIS MEANS YOUR ORDER PAYMENT WILL BE SET TO 'PENDING' AND WE WILL BE UNABLE TO FULFIL YOUR ORDER UNTIL THE PAYMENT HAS COMPLETED. THIS CAN TAKE WEEKS WHICH IS WHY WE WILL BE REFUNDING ALL ORDERS THAT ARE SET TO PENDING.

LET US HELP YOU!

IF WE ARE DEALING WITH YOUR REQUEST/ENQUIRY COULD YOU PLEASE REPLY TO EMAILS ON THE SAME THREAD AS THAT WOULD HELP US SOLVE ANY PROBLEMS YOU MAY HAVE MUCH FASTER.

ON OUR CONTACT PAGE, PLEASE PROVIDE YOUR ORDER NUMBER OR FULL NAME TO ENSURE THAT YOUR REQUEST CAN BE DEALT WITH AS QUICKLY AS POSSIBLE.